Name: SoSIM
Brand: SoSIM

Lost SIM / Replacement

Need to replace your lost or damaged SIM?

Emergency Tips for Lost SIM: Immediately lock your account to protect yourself from frauds via Real-name Registration Management Portal after logging in:

Select your mobile number to lock, click the lock icon beside the selected number
Enter one-time password received via your registered email for verification
Your selected mobile number can be locked immediately upon completion. Repeat the above steps to unlock account

Reminder: For locked account, all prepaid services will be temporarily suspended (except recharge function). You can only log in account with one-time password received via registered email. Prepaid services can be reactivated immediately by unlocking your account.

Physical SIM Replacement Guide

You can purchase a new SoSIM SIM card and log in to SoSIM account to complete SIM replacement instantly by yourself.

Upon SIM replacement completion, "

Number to Recover

" will be reactivated, account information will remain unchanged (including account balance, purchased package and reward). "

Number to Dispose

" will be invalid and cannot be recovered, all account information will not be transferred (including account balance, purchased package and reward).

Warm reminder: "

Number to Recover

" must be valid to apply for SIM replacement, while must have completed Real-name Registration and registered email address for verification.
Real-name Registration for "

Number to Recover

" and "

Number to Dispose

" must be completed by the same registrant with the same identity document to apply for SIM replacement. SIM replacement is non-refundable under any circumstances.

Purchase a new SoSIM SIM card for replacement, insert in device to activate and complete Real-name Registration (must be completed by "

Number to Recover

" registrant with the same identity document)

Log in account and enter:
Real-name Registration Management Portal (Settings > Manage Real-name Registration / SIM Replacement)
or
Click toolbar at the top right corner > SIM Replacement / IDD & Travel Service Charges > SIM Replacement

Enter personal information to proceed

Click "SIM Replacement"

Select the mobile number you wish to recover ("

Number to Recover

Enter one-time password received via your registered email of "

Number to Recover

" for verification

Select the mobile number to be replaced and disposed ("

Number to Dispose

Reconfirm your SIM replacement information

Number to Recover

" will be reactivated upon SIM replacement completion

Close the mobile app first. Reopen the app after 1 minute and log in with your

recovered number

to complete Real-name Registration again (Setting > Real-name Registration)
Reminder: must be completed by the same registrant with the same identity document, or else will be rejected

eSIM Replacement Guide

Select setting > Convert to eSIM / Physical SIM to obtain your new eSIM QR code via SoSIM App / website > My Account portal, at $28 handling fee.

Enter your email to receive one-time password, redemption QR code will be delivered via email. You can scan QR code to install and activate new eSIM, then complete Real-name Registration again.

Upon activation of new SIM, eSIM in your original device will be invalid, while account information will remain unchanged (including account balance, purchased package and reward).

Download the app through official channels only to reduce the risk of your mobile device being hacked.

Download SoSIM App