You can purchase a new SoSIM SIM card and log in to SoSIM account to complete SIM replacement instantly by yourself.

Upon SIM replacement completion, "" will be reactivated, account information will remain unchanged (including account balance, purchased package and reward). "" will be invalid and cannot be recovered, all account information will not be transferred (including account balance, purchased package and reward).

Warm reminder: "" must be valid to apply for SIM replacement, while must have completed Real-name Registration and registered email address for verification.
Real-name Registration for "" and "" must be completed by the same registrant with the same identity document to apply for SIM replacement. SIM replacement is non-refundable under any circumstances.

Select setting > Convert to eSIM / Physical SIM to obtain your new eSIM QR code via SoSIM App / website > My Account portal, at $28 handling fee.

Enter your email to receive one-time password, redemption QR code will be delivered via email. You can scan QR code to install and activate new eSIM, then complete Real-name Registration again.

Upon activation of new SIM, eSIM in your original device will be invalid, while account information will remain unchanged (including account balance, purchased package and reward).